Student Services Associate II - 527799
Job no: 527799
Work type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Categories: Office/Clerical Support, Administrative / Professional
Pay Grade/Pay Range: Minimum: $18.32 - Midpoint: $21.97 (Hourly N4)
Department/Organization: 200621 - University Registrar
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
Job Summary: The Student Services Associate II provides moderately-complex administrative support to the Office of the University Registrar with particular emphasis on the use of technology in providing service to students and administrators. Assists with registration troubleshooting, batch updates, error resolution, and manual registration adjustments upon request as submitted by the colleges. Monitors the Registrar’s Inbox and directs inquiries appropriately. Facilitates all registration-related orientation activities. Evaluates and processes requests for Academic Bankruptcy, Academic Second Opportunity, and Medical Withdrawal.
Additional Department Summary: Serves as the primary point of email contact to all inquiries submitted to the Registrar’s Inbox on behalf of the Office of the University Registrar (OUR). Processes registration and student services-related requests, and directs communications to the appropriate campus department. Processes requests pertaining to student registration, specifically all class reinstatements, drops, mass registration adjustments, priority registration troubleshooting, and providing solutions to student registration errors. Routes all requests to additional approving departments as needed. Coordinates with college and departmental staff to resolve requests submitted via Administrative Add/Drop Application. Facilitates all registration-related Bama Bound Orientation activities on behalf of OUR. Resolves error reporting associated with registration, student curriculum, and census data. Supports the Student Services Area of OUR by assisting with telephone calls to the general office line and provides back-up support to Student Services staff as needed. Tests usage and enhancements to OUR web applications.
Required Minimum Qualifications: High school diploma or GED and two (2) years of administrative experience; OR associate’s degree.
Skills and Knowledge: Communication and problem solving skills. Knowledge of University academic policies. Proficiency in the operation and use of personal computers and computer literacy with Microsoft Office Suite or other equivalent office application software. Exceptional interpersonal skills. Ability to perform work independently, analyze and resolve data-related issues, use discretion, and set and achieve priorities.
Preferred Qualifications: Bachelor's degree from a regionally accredited institution. Substantial working knowledge or experience with Banner Student forms and processes. Knowledge of UA academic policy through direct or related work experience.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
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