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Desktop Support Technician III - 528103

Job no: 528103
Work type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Categories: Information Systems/Technology Support

Pay Grade/Pay Range:  Minimum: $23.37 - Midpoint: $29.23 (Hourly N7)

Department/Organization: 200721 - Enterprise Technology

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary: The Desktop Support Technician III serves as lead technician. Provides guidance and training to junior technicians in understanding work assignments, resolving problems, learning new skills, gaining needed context knowledge, and dealing with customer relationship management challenges and issues. Provides basic and advanced field support services for University faculty and staff computer users including those classified for VIP support. Resolves issues escalated from junior technicians where possible. Engages with systems, networking, security, DBA, and application support teams as needed to resolve support issues.

Additional Department Summary: Provides advanced desktop and network software package support to a wide variety of campus departments.

Required Minimum Qualifications: High school diploma or GED and four (4) years of IT technical support experience; OR associates and two (2) years of IT technical support experience; OR bachelor's degree and some IT technical support experience.

Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.

Advertised: Central Standard Time
Applications close: Central Standard Time

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Please note, all Staff Employment positions close at 10:55pm CST.

Non-Exempt positions are posted a minimum of 3 days. Exempt positions are posted a minimum of 7 days.

Need help?

Please email the Human Resources Department at hrsvctr@ua.edu or contact us by phone at (205)-348-7732. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit. 

Equal Opportunity Statement

The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Supplemental Links


"EEO is the Law" Poster"
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

“EEO is the Law” Poster Supplement"
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

"Family and Medical Leave Act" 
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

"Employee Polygraph Protection Act" 
http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The University’s Annual Security Report contains information on campus safety statistics as well as University Safety and Security Policies. It can be viewed online at The University of Alabama Annual Security Report, or by request to UAPD at ua.police@ua.edu.