Pay Grade/Pay Range: $8.00/hour

Department/Organization: 820623 - UREC Patron/Customer Services

Normal Work Schedule: Varies; up to 20 hours per week

Job Summary: The Facility Operations Assistant provides administrative and customer service support for all University Recreation (UREC) facilities. Provides excellent customer service. Monitors weight room/cardio areas. Surveys program areas for patron safety, patron check-in, equipment checkout, and problem solving.

Additional Department Summary: Serves as the first contact for patrons at all UREC facilities. Uses UREC software for member check-in and membership confirmation. Responds to patron issues, complaints, and inquiries and initiates action for resolution. Performs cleaning and maintenance duties to ensure a healthy and safe facility environment. Enforces all University Recreation policies and procedures. Participates in all meetings and in-service training sessions. Acts in designated role in Emergency Action Plan. Additional duties as assigned.

Required Minimum Qualifications: Current University of Alabama student.

Additional Required Department Minimum Qualifications: Facility Operations Associates are expected to follow and maintain a Growth Mindset and commit to continuous learning and development as part of their employment experience with University Recreation.

The 4 pillars of Growth Mindset include:

• Communication - We maintain open lines of communication within all levels of the Facility Operations team (Professional Staff, Program Assistants, Supervisors, and Operations Associates).
• Ownership - We take ownership of our facilities, operations, and the patrons using our facilities at all times. We honor our scheduling commitments, and work to complete all job duties and tasks as assigned and on time.
• Risk Management - We are responsible for ensuring our patrons are safe while using our facilities. We enforce policies and stay informed and prepared to respond calmly and efficiently in emergency situations.
• Customer Service - We serve the UA community by providing exceptional customer service and recreational facilities that are clean, safe, and fair, with a welcoming and respectful environment for all.

Enrollment Requirements: Applicants must meet enrollment requirements to be eligible for on-campus student employment. Applicants must be enrolled in a UA degree program and meet minimum credit hour requirements during the academic year: Undergraduate Students must be registered for at least 6 credit hours during fall/spring semesters; Graduate Students must be registered for at least 4.5 credit hours during fall/spring semesters; International Students must be registered full-time (Undergraduate = 12 credit hours, Graduate = 9 credit hours) during fall/spring semesters. Enrollment requirements must be maintained for the duration of on-campus employment. Individual hiring departments and programs may also have additional eligibility requirements for employment.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster