Pay Grade/Pay Range: $12.85/hour

Department/Organization: 200641 – Financial Aid

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm

Note to Applicants: Must be a current University of Alabama graduate student enrolled in at least 4.5 hours. Must have a current Free Application for Federal Student Aid (FAFSA) application on file with our institution.

Job Summary: The Graduate Student Assistant supports the Financial Aid and Scholarship Call Center. Assists students and families in the financial aid and scholarship process.

Additional Department Summary: This position is located on-campus in the Student Financial Aid and Scholarship office at 106 Student Services Center.

Required Minimum Qualifications: Current University of Alabama graduate student. Ability to provide professional support in a call center environment. Team player.

Skills and Knowledge: Excellent written and verbal communication skills. Strong listening skills. Ability to effectively handle stressful situations.

Preferred Qualifications: Experience in a call center or customer service setting.

Enrollment Requirements: Applicants must meet enrollment requirements to be eligible for on-campus student employment. Applicants must be enrolled in a UA degree program and meet minimum credit hour requirements during the academic year: Undergraduate Students must be registered for at least 6 credit hours during fall/spring semesters; Graduate Students must be registered for at least 4.5 credit hours during fall/spring semesters; International Students must be registered full-time (Undergraduate = 12 credit hours, Graduate = 9 credit hours) during fall/spring semesters. Enrollment requirements must be maintained for the duration of on-campus employment. Individual hiring departments and programs may also have additional eligibility requirements for employment.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster