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Pay Grade/Pay Range: $10.50/hour

Department/Organization: 204108 - College of Arts & Sciences Computer Labs - Office of eTech

Normal Work Schedule: Flexible; Monday - Friday 8:00am to 4:45pm

Note to Applicants: This position is a semester to semester position, depending on students work performance position may be extended into the next semester if both parts agree.

Job Summary: The Technology Student Assistant supports the computer labs and other technology initiatives for the College of Arts and Sciences. Assists with computer lab maintenance tasks. Installs and configures software. Diagnoses and repairs hardware. Erases machines. Picks-up and delivers technology across campus. Assists with the Academic Continuity Initiative, which provides eligible Arts and Sciences Faculty and Staff with an iPad. Sets-up and supports these devices via email, phone, video conferencing, and in-person appointments.

Additional Department Summary: Provides applicants with the opportunity to learn remote management tools such as PDQ Deploy, PDQ Inventory, System Center Configuration Manager (SCCM), JAMF, Apple School Manager, and Global Service Exchange (GSX) for managing Windows and Apple devices.

Required Minimum Qualifications: Current University of Alabama undergraduate student. Maintains a minimum of 2.25 cumulative GPA or higher. Experience with software installation, configuration, and maintenance.

Skills and Knowledge: Familiarity with Windows, macOS, and iPadOS. Software and hardware troubleshooting skills. Basic understanding of remote management tools. Eagerness to learn SCCM, PDQ, and Jamf Pro. Aptitude to learn new things. Dependability and capacity to work independently with minimal supervision.

Preferred Qualifications: Strong understanding of Windows OS, macOS, iPadOS, computer hardware, and peripherals. Technical support background. Scripting experience. Public speaking and customer support skills. Help desk, network troubleshooting, and audiovisual support experience.

Enrollment Requirements: Applicants must meet enrollment requirements to be eligible for on-campus student employment. Applicants must be enrolled in a UA degree program and meet minimum credit hour requirements during the academic year: Undergraduate Students must be registered for at least 6 credit hours during fall/spring semesters; Graduate Students must be registered for at least 4.5 credit hours during fall/spring semesters; International Students must be registered full-time (Undergraduate = 12 credit hours, Graduate = 9 credit hours) during fall/spring semesters. Enrollment requirements must be maintained for the duration of on-campus employment. Individual hiring departments and programs may also have additional eligibility requirements for employment.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster